Preparing Your Home:

Our service technicians are not allowed to move furniture. It is important to give your carpet a thorough vacuuming prior to your appointment.Remove items such as lamps or picture frames from tabletops and clear the floor of toys, books and other small articles.Our cleaning process causes flooring surfaces to become slippery; exercise caution during and after your cleaning.

Phone Estimates:

We pride ourselves on being very upfront about all pricing; however, estimates prepared over the phone are sight-unseen-best-guess-pricing. Room sizes vary and, as such, we will make adjustments to pricing before cleaning. Pricing based on standard room size up to 300 Sq. FT.; Larger areas will be counted as two or more. We do our best to relay the full story over the phone but it is helpful to reiterate there is a $14 environmental charge on each service appointment. Not all stains can be removed from carpet; sometimes things spilled or tracked in can permanently damage carpet fibers. Our technicians will do their best to manage your expectations throughout the cleaning process.

Cancellation Policy:

Our schedule fills up fast, once a schedule is set we ask that you give us at least 2 business days notice if you need to cancel. This allows us time to contact those who are on our waiting list and offer the date and time to them. We appreciate the opportunity to serve you, and give the utmost attention to our clients. We ask that you be considerate of our schedule as well and please let us know if the time doesn't work our for you. Thank you and see you soon!

Pet Treatments:

Treatment and pricing for pet accidents is not included in our standard cleaning. Urine, feces, blood or vomit may require additional cleaning procedures to address odor, bacteria and to remove stains that are otherwise irremovable. Pricing for these issues will be addressed on-site.If a recommended treatment for pet accidents is declined, we cannot warranty cleaning results in contaminated areas.

Area Rugs:

Area rugs require special treatment in order to be cleaned properly. If your area rug is a bound or machine woven rug, then our technician may be able to clean it in your home provided there is a carpeted area or other suitable surface on which we can clean.Rugs that are hand woven, imported, oriental, made of natural fibers or that contain biological issues like urine or feces will need to be cleaned in our facility for proper treatment. Pricing for these types of rugs is different than standard woven rugs. Please call our office or ask our technician about cleaning and pricing for your area rugs.